Refund policy
30-Day Easy Returns
At Fashely, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
This policy applies to orders delivered worldwide.
Key Information
- Return Period: 30 days from the delivery date
- Refund Processing: Within 7 business days after approval
- Restocking Fees: None
- Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
- Exchanges: Accepted
Return Eligibility
You may return an item within 30 days of delivery provided that:
- The item is unused and in its original condition.
- All original packaging, accessories, tags, and included documents are returned.
- The item is securely packed to avoid damage during return shipping.
Original shipping costs are non-refundable.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at contact@fashely.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
In these cases, Fashely will cover the full cost of return shipping and provide either:
- A replacement item, or
- A full refund
For shipping damage claims, please report the issue within 48 hours of delivery.
Change of Mind Returns
If you wish to return an item because you ordered the wrong product, changed your mind, no longer need the item, or it wasn't what you expected, you may still return it within 30 days, provided it meets the return conditions above.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Exchanges
Need a different size, color, or item?
Contact us within 30 days of delivery at contact@fashely.com, and our team will guide you through the exchange process.
Item Not Received
If your package has not arrived, please contact us at contact@fashely.com so we can investigate the shipment with the carrier.
If the package is confirmed lost in transit, we will offer either:
- A replacement shipment, or
- A full refund.
How to Start a Return
Contact Us
Email contact@fashely.com with your order number and reason for the return.
Receive Return Authorization
We will send you a pre-authorized return address and detailed return instructions.
Pack Your Item Securely
Include all accessories, tags, manuals, and original packaging.
Ship the Return
Send the package using a reliable shipping carrier according to the instructions provided.
Important: Returns must be pre-authorized before being sent. Our business address is not a public drop-off location.
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 7 business days.
- Refund timing may vary depending on your bank or payment provider.
- No restocking fees apply.
Order Cancellations
Orders may be cancelled before shipment by contacting contact@fashely.com.
If your order has already shipped, please wait until delivery and then follow the return process outlined above.
Contact Information
Address: R. Mário Cesariny 8, 1600-313 Lisboa, Portugal
Phone: +351 917 667 593
Email: info@fashely.com
Social media: Facebook
Website name: fashely.com
Customer Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)
We do our best to respond to your email within 1–2 business days.