Versand
Shipping Policy
At Fashely, we are committed to making sure your order arrives safely and on time.
We aim to provide a smooth and transparent shipping experience from the moment you place your order until it reaches your door. We offer free shipping on all orders worldwide, with no minimum purchase required.
Shipping Destinations
We currently ship worldwide.
Order Cut-Off Time
Order Cut-Off Time: 5:00 PM (GMT+1)
Orders placed before the cut-off time are usually processed the same business day. Orders placed after this time will be processed on the next business day, which may add one additional day to the estimated delivery time.
Order Processing
Processing Time: 1–2 business days (Monday–Friday)
All orders are carefully prepared before being shipped with one of our trusted delivery partners.
Estimated Delivery Time
- Processing Time: 1–2 business days
- Transit Time: 6–10 business days
- Estimated Total Delivery Time: 7–12 business days
Please note that delivery times are estimates and may occasionally vary due to customs procedures, weather conditions, or carrier delays.
Shipping Costs
Free Shipping
We are pleased to offer free shipping on all orders worldwide, with no minimum purchase required.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 1–2 business days for tracking information to become available after dispatch.
Lost or Delayed Packages
If your package is delayed or appears to be lost during transit, please contact us.
If the carrier confirms that your shipment has been lost, we will provide either:
- A replacement shipment, or
- A full refund.
Pickup Points & Unclaimed Parcels
If your parcel is delivered to a pickup location, delivery costs remain fully covered by Fashely.
If a parcel is not collected and is returned to us by the carrier, a €25 handling fee may be deducted from your refund to cover return shipping and handling costs.
Contact Information
Address: R. Mário Cesariny 8, 1600-313 Lisboa, Portugal
Phone: +351 917 667 593
Email: info@fashely.com
Social media: Facebook
Website name: fashely.com
Customer Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)
We do our best to respond to your email within 1–2 business days.